Delfin is a licensed financial services provider registered with the Financial Services Conduct Authority: number 14886.

Delfin employs Certified Financial Planners (CFP®) and a Chartered Financial Analyst (CFA).

• Retirement planning and strategies
• Share market advice
• Investment planning
• Risk planning (death, disability, income protection, trauma)
• Estate planning and wills
• Key man and business insurance

Delfin was founded in 2001, but we trace our roots in financial advice back to 1980.

How you pay will be determined by the services you require, and may include the following:

• Financial planning and consultation fees for which an invoice is issued.
• Monthly retainer that covers all queries, consultations, scheduled and ad-hoc reviews
• Investment advice fees on investments that are made through us.
• Commission on certain insurance policies that are implemented through us.

You will always be told what fees you will pay or how much commission we may earn before you are asked to make a decision.

Financial planning and consultation fees are based on the complexity of your individual situation or time spent on the consultation. The fee will be explained and confirmed with you prior to proceeding. These may be a once-off or ongoing fees.

Investment advice fees are calculated as a percentage of the value of the investment and deducted from the investment. Delfin does not charge upfront fees on investments, only ongoing fees.

Commission on insurance policies is included in the monthly premium. It is calculated by the insurer and is based on the premium and the term of the insurance. For clients that pay a monthly retainer, this commission may be discounted to reduce your overall fees.

Financial planning is the process of meeting your life goals through the proper management of your finances. Life goals can include buying a home, saving for your child’s education, going on a special vacation or planning for retirement.

The financial planning process consists of steps that help you take a “big picture” look at where you are financially. Using these steps , you can work out where you are now, what you may need in the future and what you must do to reach your goals.

The process involves gathering relevant financial information, setting life goals, examining your current financial status and coming up with a strategy or plan for how you can meet your goals given your current situation and future plans and reviewing this on an ongoing basis.

A professional financial planner is a trusted advisor who works with you to review all of your options so that you can make informed decisions about your financial situation at every stage in your life. By meeting rigorous international competency, ethical and professional practice standards, a financial planner is qualified to deliver integrated financial solutions that allow you to take control of your finances and achieve your life goals.

The best financial planning results come from working with an accredited Financial Planning Institute professional.

A Financial Planner is your networking wealth creation partner. Value is continually added as your financial relationship grows. You have access to the planner’s expertise and experience to share your ideas about wealth creation.

Why invent the whole financial wheel for yourself? Fast track your wealth creation by using a Financial Planner.

The Financial Planning Institute (FPI)  prescribes the following six steps in the financial planning process. Although your financial advisor may have their own specific process, it should cover the following:

1. Establishing and defining a professional relationship

The financial planner should clearly explain or document the services to be provided to you and define both his/her and your responsibilities. The planner should explain fully how he/she will be paid and by whom. You and the planner should agree on how long the professional relationship should last and on how decisions will be made.

2. Gathering data, including goals

The financial planner should ask for information about your financial situation. You and the planner should mutually define your personal and financial goals, understand your time frame for results and discuss, if relevant, how you feel about risk. The financial planner should gather all the necessary documents before giving you the advice you need.

3. Analysing and evaluating your financial status

The financial planner should analyse your information to assess your current situation and determine what you must do to meet your goals. Depending on what services you have asked for, this could include analysing your assets, liabilities and cash flow, current insurance coverage, investments or tax strategies.

4. Developing and presenting financial planning recommendations and/or alternatives

The financial planner should offer financial planning recommendations that address your goals, based on the information you provide. The planner should go over the recommendations with you to help you understand them so that you can make informed decisions. The planner should also listen to your concerns and revise the recommendations as appropriate.

5. Implementing the financial planning recommendations

You and the planner should agree on how the recommendations will be carried out. The planner may carry out the recommendations or serve as your “coach,” co-ordinating the whole process with you and other professionals such as attorneys or stockbrokers.

6. Monitoring the financial planning recommendations

You and the planner should agree on who will monitor your progress towards your goals. If the planner is in charge of the process, he/she should report to you periodically to review your situation and adjust the recommendations, if needed, as your life changes.

Yes. However, to do so we need to find out your individual objectives, financial situation and needs before we recommend any financial products or services to you.

You have the right not to divulge this information to us if you do not wish to do so. In that case, we are required to warn you about the possible consequences of us not having your full, personal information. You should read the warning carefully.

Reviewing your financial plan is a vital part of your financial health. We will meet at least annually to review your plan, regardless of whether there have been any changes in your life.

We are committed to providing advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients.

In the event that you are dissatisfied with the services you receive from us, you should take the following steps:

Contact your adviser and tell him about your complaint.

If your complaint is not satisfactorily resolved please put your complaint in writing and send it to us at Delfin Financial Consultants Pty Ltd; PO Box 3258; Tyger Valley 7536 or complaints@delfinadvisors.co.za

We will try and resolve your complaint as quickly and as fairly as possible.

If we cannot reach a satisfactory resolution, you can raise your concerns with the Ombud for Financial Service Providers by completing a complaint form and submitting it to the following address:

Eastwood Office Park, Baobab House, Ground Floor, Cnr Lynnwood Road & Jacobson Drive, Lynnwood Ridge 0081. Telephone: (012) 4709080.

The Ombud will inform every interested party to the complaint received and provide particulars to enable them to respond to the complaint.

He may implement any procedure, including mediation and may allow any party the right of legal representation.

He may initially explore any reasonable prospects of resolving a complaint, by a conciliated settlement acceptable to all parties.

The Ombud may dismiss the complaint if he is of the view that the offer made by the Financial Services Provider is fair

If the complainant is unhappy with the Ombud’s determination he may appeal to the Appeal Board, provided the Ombud grants leave to appeal.

Delfin is committed to ensuring that our clients receive advice that is relevant to their individual circumstances.